Teams at Monotype

Manage strategic enterprise customer accounts from onboarding through renewal and expansion. Develop success plans, analyze usage and health metrics, conduct product demonstrations and business reviews, reduce churn, and coordinate with Sales, Renewals, Product, and Technical Support. The role requires building trusted partnerships, driving adoption and ROI, and proactively addressing account risks. Occasional travel of 20–30% is required for customer meetings and training.

Own the Revenue Operations program portfolio from intake through launch, adoption, and impact measurement. Translate business needs into Salesforce and systems requirements, lead GTM launch readiness, coordinate UAT, manage change communications and enablement, improve lead-to-cash processes, oversee post-merger integration workstreams, and establish governance, metrics, documentation, and risk management. Partner cross-functionally with Sales, Marketing, Customer Success, Finance, Product, Legal, Enablement, Deal Desk, and Systems teams.

Manages font platform administration, user onboarding, technical support, compliance monitoring, licensing reports, brand audits, typography governance, and stakeholder training. The role ensures client organizations use typography platforms effectively while maintaining brand consistency, licensing compliance, and operational excellence. It also supports issue resolution, policy implementation, audit tracking, client satisfaction, and revenue growth initiatives in partnership with Account Type Directors.