Teams at Monex Europe

Provides escalated technical support across Microsoft 365, Windows, business applications, identity and access, endpoints, and office technology. Responsibilities include device builds and deployments, troubleshooting, collaboration-tool administration, ticket prioritization, user onboarding and offboarding, asset documentation, equipment moves, and basic network, printer, and meeting-room support. The role also involves collaborating with infrastructure and security teams and occasionally performing hands-on facilities-related duties.

Manages existing corporate client accounts while prospecting and acquiring new B2B clients for FX products, including spot, forwards, and options. Owns the full sales cycle from lead generation and presentations through closing, follow-up, repeat sales, and upselling. Builds client relationships, coordinates with dealing, compliance, and risk teams, and ensures adherence to regulatory requirements. Advanced English is required; additional European languages are preferred.

Provides escalated end-user support across Windows and Microsoft 365 environments. Responsibilities include troubleshooting identity, access, endpoints, devices, business applications, collaboration tools, office networks, printers, meeting-room technology, and peripherals. The role also handles device deployments and updates, maintains documentation and asset records, and collaborates with infrastructure and security teams to improve service quality.