Momentum Financial Services Group Benefits Overview

Operationalize go-to-market readiness for product and customer initiatives: coordinate cross-functional launches, ensure regulatory and operational preparedness, build playbooks and enablement, leverage AI/automation for efficiency, and analyze launch performance and adoption to drive continuous improvement.

Lead enterprise workforce planning, forecasting, scheduling and capacity planning across multi-channel contact center operations. Deliver high forecasting accuracy, optimize staffing, develop dashboards and reports, drive automation/AI initiatives, partner with Operations/Finance/Technology, and lead continuous improvement and team development to improve productivity and service levels.

Manage and maintain the company intranet (SharePoint), develop and execute internal communication plans, write and edit bilingual content, partner with cross-functional teams, collect feedback, and promote company vision and values to improve employee engagement and alignment.