Teams at ModusFocus Consulting

Provide remote customer support via phone, email, and chat; resolve account questions and issues; document interactions in CRM/ticketing systems; escalate complex cases; follow up on open cases; collaborate with team to improve customer satisfaction.

Remote Data Analyst responsible for collecting, cleaning, and analyzing datasets, producing reports and dashboards, ensuring data accuracy, and collaborating with teams to identify trends and support business decisions.

Provide remote customer service: enter, update, and maintain company records and databases; handle customer questions; resolve issues; ensure data accuracy, confidentiality, and positive customer experience; collaborate with supervisors and complete training.