Teams at ModMed

Lead end-to-end project management for Customer Success Operations, coordinating cross-functional teams, managing risks, schedules, budgets, and operational readiness for product launches and process improvements. Maintain dashboards, drive process optimization, and support Operational Excellence by defining business cases and measuring return on value.

Design and implement scalable analytics/data models and dbt pipelines, manage Databricks, build dashboards and BI solutions, partner with business stakeholders, support CRM/marketing analytics, and explore GenAI/ML opportunities to deliver reliable, automated data products.

Provide front-line software support to EMR clients: answer inbound calls, troubleshoot and document issues, educate users, replicate bugs, escalate as needed, and collaborate cross-functionally to resolve problems.