Teams at Model N

The Manager of Support Operations will develop operational foundations, improve workflows, implement AI solutions, and lead a high-performing team to enhance customer support experiences.

Create, maintain, and improve user guides, release notes, API docs, and help content for an enterprise revenue-management product. Collaborate with PMs, engineers, and QA, manage docs in a CCMS, enforce style and information architecture, drive doc quality metrics, and use AI/LLM tools to accelerate drafting, classification, and QA while ensuring technical accuracy.

Lead global cloud and SaaS operations to ensure availability, performance, incident response, and compliance. Manage distributed engineering, NOC, and incident teams; drive operational maturity, automation, cost optimization, vendor management, and cross-functional partnership with Security, Product, and Support.