Modal Benefits Overview

Own a book of technical customer accounts, drive retention and revenue expansion, and help build Modal’s account management function. Partner with developers, ML teams, executives, Sales, Solutions Architects, FDEs, Support, and Product. Develop account plans, expand customer use cases, standardize platform adoption, translate technical needs, and provide customer feedback to product teams. The role requires strong commercial instincts, technical fluency, hands-on AI experience, ownership, rapid learning, and cross-functional collaboration.

Leads the direction and execution of Modal’s LLM inference platform. Responsibilities include managing and growing an engineering team, making technical and product decisions, guiding distributed systems and inference-serving architecture, partnering with frontier customers, shaping optimization and product roadmaps, establishing reliability standards, and collaborating with compute strategy and go-to-market teams.

Own Modal’s talent events, internship program, career-fair presence, and university relationships. Manage programs end to end, including strategy, recruiting timelines, project scoping, mentorship, budgets, vendors, employee ambassadors, and post-event reporting. Partner closely with recruiting, hiring managers, marketing, universities, bootcamps, and community organizations to build scalable programs that improve hiring outcomes and candidate experiences.