Teams at Mitsubishi Motors North America

Leads customer experience improvements across Mitsubishi’s automotive aftersales network. The role analyzes customer satisfaction, reviews, surveys, dealer metrics, and brand sentiment; develops strategic initiatives, training, action plans, contests, and dealer programs; and collaborates with internal teams and dealer partners. Responsibilities also include executive presentations, team leadership, budget oversight, contract management, CX system optimization, and supporting new-model launches to improve loyalty, retention, service traffic, and parts and accessories sales.

Lead MMNA's paid media strategy and agency relationships, manage media budgets, plan and optimize multi-channel campaigns, measure performance, and develop a small media team while aligning media investments to business and vehicle priorities.

Provide executive-level administrative support and marketing coordination: manage calendars, travel, expense reporting, meeting materials, SharePoint records, vendor coordination, invoice processing, budget tracking, event logistics, and departmental projects while maintaining confidentiality and cross-department collaboration.