Teams at Miter

Respond to inbound leads within 15 minutes, conduct qualification and discovery calls, connect prospect needs to Miter modules, communicate value, book qualified meetings for Account Executives, re-engage leads, and maintain accurate activity and pipeline metrics in Salesforce. Partner with Marketing and sales leadership to improve lead quality, follow-up processes, and the inbound sales playbook.

Generate new sales pipeline through high-volume outbound prospecting, including cold calls, personalized emails, and LinkedIn outreach. Research construction-industry accounts, tailor messaging, communicate Miter’s value, qualify prospects, book sales-accepted leads, and nurture prospects through discovery and handoff to Account Executives. Track activity and pipeline metrics in Salesforce while helping refine sales messaging, cadences, scripts, and the broader SDR playbook.

First-line customer support for Tier 1 payroll, taxes, HR, and benefits issues. Resolve tickets quickly and empathetically, follow troubleshooting frameworks, specialize over time, and escalate when needed to meet SLAs.