Teams at Mitel

Own and maintain SAP BW on HANA landscapes, ensuring availability, performance, security, integrations, and timely SLA delivery. Design and optimize BW and BW/4HANA data models, manage extraction and reporting, troubleshoot issues, coordinate system maintenance, and evaluate new SAP features. Collaborate with business users, SAP functional and technical teams, and clients to deliver solutions, document enhancements, and promote development, testing, deployment, and performance best practices.

Partner with regional revenue marketing and sales teams to build and maintain Tableau dashboards, prepare QBR data packs, run campaign and pipeline analyses, manage account/contact data hygiene, support attribution and intent platforms (CaliberMind, 6sense), and translate analytics into executive-ready recommendations while improving workflows using AI tools.

Leads Americas Sales Operations across the USA, Canada, and CALA, overseeing forecasting, quota management, territory design, channel governance, process improvement, CRM, reporting, incentive compensation, and cross-functional collaboration. Manages a distributed team and partners with sales, finance, HR, marketing, legal, IT, and global revenue operations to improve go-to-market efficiency, data quality, productivity, and revenue performance.