Teams at Mitek Systems

Act as primary escalation contact resolving complex product issues using logs, API payloads, DB queries, and code review. Coordinate with Engineering/Data Science, mentor Support Tier 2, improve documentation, and report ticket trends to reduce future incidents.

Design, build, test, and maintain production-ready, scalable API services and platform solutions using microservices and containerization. Collaborate with engineers, Data Engineers, CloudOps and Product to deploy and operate services on cloud platforms, ensure observability and readiness, and participate in Agile lifecycle activities.