Teams at Mission Lane

Lead fraud analytics for application fraud detection: identify emerging patterns, design and test real-time defenses, balance risk and customer experience, build dashboards and metrics, and collaborate with Operations, Product, Data Science, and Engineering to reduce fraud losses and improve cardholder experience.

Lead marketing operations for direct marketing campaigns in a regulated environment. Own process design, governance, digital asset management, QA/audit controls, vendor and team management, operational reporting, and identify automation opportunities to improve cycle times and compliance while scaling from direct mail into digital channels.

Lead Mission Lane's AI operations strategy end-to-end: identify high-impact AI use cases for contact center operations, build business cases, evaluate vendors, sequence and drive cross-functional execution, establish governance, and measure outcomes in cost, quality, and customer experience.