Teams at Minutes to Seconds Pty Ltd

Manage relationships with Australian MSP clients, coordinate IT service delivery, monitor SLAs and service quality, conduct account reviews, and resolve escalations. Identify upsell, cross-sell, renewal, and new business opportunities; prepare proposals, quotations, reports, and forecasts. The role requires understanding managed IT services, cloud platforms, cybersecurity, infrastructure, and service desk operations, while communicating effectively with technical teams and senior client stakeholders.

Manage daily bookkeeping, including accounts payable and receivable, invoicing, bank and credit card reconciliations, supplier payments, customer collections, expenses, month-end support, GST/BAS records, and basic stock or IT asset reconciliation. The role requires accurate accounting-system maintenance, communication with suppliers and customers, and independent handling of financial information. Australian accounting experience and exposure to IT services, MSPs, recurring billing, and inventory are preferred.

Develops the Australian client base for remote staffing and offshore workforce solutions. Responsibilities include outbound prospecting, discovery meetings, solution development, proposals, negotiations, closing new B2B clients, CRM management, pipeline forecasting, and client expansion. The role partners with recruitment and delivery teams to transition clients from signed agreements through staffing placement and onboarding, while meeting lead, conversion, revenue, and retention targets.