Teams at Mintel

Manage a portfolio of global enterprise accounts to drive renewals, retention, and growth. Own adoption, value realization, renewal negotiations, success planning, risk mitigation, and cross-functional account strategies.

Support delivery of clear, consistent internal communications across channels (intranet, newsletters, email). Create content, support managers, coordinate change communications, maintain channels, plan calendars, and monitor engagement to improve reach and clarity.

Manage and collect outstanding customer balances across EMEA, reconcile payments and resolve account discrepancies in NetSuite, support cash collection and month/year-end reporting, assist with onboarding and withholding tax documentation, and improve Order-to-Cash processes and controls.