Teams at Ministry Brands

Manages a technical support team responsible for client assistance, service quality, escalations, coaching, performance management, and workload planning. Develops and analyzes KPIs, reviews customer sentiment and reporting, supports QA testing and product training, contributes to documentation and process improvements, and collaborates cross-functionally on client experience initiatives. Participates in hiring, evaluations, leadership business reviews, and product or service enhancements. After-hours, weekend, holiday coverage, and up to 5% domestic or international travel may be required.

Provides technical leadership across a multi-cloud digital engagement portfolio. Designs and develops scalable PHP/Laravel and C#/.NET applications, leads modernization and cloud migration, improves database and application performance, and establishes engineering standards. Mentors engineers, guides architecture and technical strategy, drives automated testing, observability, CI/CD, security, and incident response, and partners with product and engineering leadership across multiple teams.

Generates and qualifies inbound and outbound leads, conducts prospect outreach through calls, email, and social media, schedules product demonstrations, maintains CRM records, supports Account Executives, collaborates with marketing and sales, and meets monthly activity and qualified-opportunity quotas.