Teams at Ministry Brands

Provide customer support through tickets, email, chat, and phone; troubleshoot and replicate product issues; document and escalate bugs and data concerns; maintain customer records; create knowledge-base solutions; route tickets; identify upsell and cross-sell opportunities; explain technical concepts clearly; maintain product expertise; and contribute to service and operational improvements.

Design, build and modernise cloud-native .NET accounting services and APIs. Migrate legacy applications to microservices and event-driven architectures, integrate AI/ML and RAG features, use AI-assisted development tools, and ensure scalable, secure software via CI/CD, testing, and Agile collaboration across product, UX and QA teams.

Manage the full SaaS sales cycle for faith-based and nonprofit clients, including prospecting, qualification, presentations, negotiations, renewals, migrations, cross-selling, and closing. Build client relationships, understand customer needs, maintain Salesforce records, provide product expertise, support retention, and meet revenue targets. The role is remote, may require flexible hours, and includes up to 25% domestic or international travel.