Teams at Minerva Group, LLC

Own Minerva’s customer support queue, diagnose technical issues using SQL and APIs, and create documentation, videos, onboarding workflows, and escalation playbooks. Identify recurring customer friction, provide product and engineering teams with evidence-based diagnoses, and improve self-service adoption and time to first result. This founding role establishes customer success processes from scratch and reduces dependency on engineering and account managers.

Build and support dependable, high-volume ingestion pipelines for APIs, files, database extracts, and scraping sources. Develop safe incremental loads, backfills, retries, data quarantine, lineage, privacy controls, reusable connectors, onboarding automation, monitoring, and recovery runbooks. Own integrations in production and create modules that enable other teams to onboard sources without managing platform infrastructure.

Build product-facing data systems that make first-party fields, predictive scores, dynamic segments, and AI-powered queries fast and usable in the application. Own data precomputation, synchronization from Postgres, semantic query tooling, and pipeline extensions. Work across Python, TypeScript, AWS Lambda, Snowflake, and frontend systems to ship end-to-end features in collaboration with data engineering and data science.