Minerva CQ

We make it easy for humans to combine with AI to perform better at their jobs. This approach, collaborative intelligence (CQ), brings new meaning to customer engagement as humans tag team with real-time AI assistants to:

• Improve the customer experience
• Elevate the agent experience
• Reduce handle times and costs
• Increase revenue via upsell/cross-sell
• Decrease agent onboarding timeframes
• Optimize agent knowledge and training

To do this we provide an intuitive interface that enables the workforce to effortlessly blend with AI in everyday tasks. Our platform is composable and self-provisioning so clients can choose, build, and optimize capabilities themselves. And the technology provided is vertically tailored to accelerate go live timeframes.