Teams at MINDBODY

Manages a portfolio of complex customers as their technical and account-management point of contact. Uses SQL, API knowledge, data analysis, and product expertise to resolve integration issues, improve workflows, educate customers, and coordinate with engineering, product, and data teams. The role develops technical solutions, documents procedures, tracks engagements and milestones, advocates for customer needs, and supports advanced escalations while traveling to customer locations as needed.

Own the vision, roadmap, and execution of Mindbody’s unified identity platform across consumer and enterprise SaaS products. Lead authentication, authorization, MFA, permissions, account relationships, identity migrations, and large-scale rollouts. Partner with engineering, design, UX writing, and executives to deliver secure, intuitive IAM experiences, manage cross-product standards, and optimize initiatives through research, experimentation, metrics, and SQL-driven analysis.

Provide first-line technical support to English- and French-speaking customers through phone, email, chat, and web forums. Troubleshoot basic product issues, educate customers on features, document interactions, follow knowledge-management processes, escalate complex problems, and complete Level 1 Technical Support Certification.