Teams at Midland States Bank

Acquire, retain, and grow small business clients through outside sales, networking, and community engagement. Build pipelines, open and manage accounts, analyze financials and credit, originate loans, ensure underwriting and documentation accuracy, manage portfolio risk and delinquencies, track activity in CRM, ensure regulatory compliance (BSA), and collaborate with internal partners.

Supports Commercial Services Relationship Managers by maintaining client accounts, preparing business account documentation, processing service requests, resolving customer and operational issues, and identifying expansion opportunities. Coordinates with Credit, Operations, Support, Treasury Management, Product Management, Retail, and Service teams. Maintains customer records in Salesforce, reviews account pricing and fees, processes reports and account requests, and ensures regulatory compliance, including the Bank Secrecy Act.

Originates and sells residential mortgage loans by developing referral relationships, analyzing borrower income/assets/liabilities, advising on appropriate mortgage products, guiding applicants through underwriting, achieving production targets, cross-selling bank products, maintaining regulatory compliance, and supporting community and bank events. Role includes occasional travel and may require office presence.