Teams at Midland States Bank

Processes and balances deposit account transactions, exception items, debit card fraud claims, mobile deposit corrections, CD/IRA activity, repurchase accounts, and regulatory monitoring. Reviews reports, resolves account issues, supports audits and year-end processing, manages documentation and customer notifications, and escalates discrepancies. The role also develops Foxtrot scripts, prepares reports, supports system conversions, and ensures compliance with banking regulations, including Reg E, Reg D, BSA, and privacy requirements.

Supports Commercial Services Relationship Managers by maintaining client accounts, preparing business account documentation, processing service requests, resolving customer and operational issues, and identifying expansion opportunities. Coordinates with Credit, Operations, Support, Treasury Management, Product Management, Retail, and Service teams. Maintains customer records in Salesforce, reviews account pricing and fees, processes reports and account requests, and ensures regulatory compliance, including the Bank Secrecy Act.

Originates and sells residential mortgage loans by developing referral relationships, analyzing borrower income/assets/liabilities, advising on appropriate mortgage products, guiding applicants through underwriting, achieving production targets, cross-selling bank products, maintaining regulatory compliance, and supporting community and bank events. Role includes occasional travel and may require office presence.