Teams at Middletown Hotel Management

Oversee hotel front office operations and supervise guest service, concierge, PBX, and related staff. Responsibilities include hiring, training, scheduling, performance management, reservations, check-in and check-out, payment handling, guest complaint resolution, safety procedures, budgeting, and coordination with housekeeping and engineering. The manager may also supervise night audit and reservations staff when needed.

Leads hotel sales and marketing operations to maximize room, meeting, catering, and event revenue. Develops pricing, marketing, promotional, and public relations strategies; solicits and manages key accounts; negotiates contracts; monitors bookings and profitability; prepares forecasts and reports; and represents the hotel at industry events. Supervises, schedules, trains, and evaluates sales staff, manages departmental budgets and technology, coordinates with hotel departments, and ensures service, safety, and operational standards.

Sells hotel rooms, catering, packages, food and beverage offerings, and other products to generate revenue. Responsibilities include prospecting accounts, negotiating rates, conducting property tours, coordinating client requirements with hotel departments, maintaining sales records, meeting booking goals, attending sales meetings and seminars, and entertaining clients. The role requires strong communication, sales, organizational, customer service, and market-awareness skills, along with local and national travel.