Teams at Midas

Optimize end-to-end customer journeys and improve user experiences across all touchpoints. Analyze feedback and behavioral data to identify pain points, develop actionable insights, monitor KPIs, and lead experience-enhancement initiatives. Collaborate with cross-functional teams to align products and services with user expectations. Manage customer support escalations, resolve issues effectively, and identify recurring trends to prevent future problems.

Conduct qualitative and quantitative UX research for investing and derivatives products. Plan and lead research projects from discovery through evaluation, including surveys, interviews, benchmarking, and usability studies. Collaborate with product, design, growth, data, and customer support teams to identify user and product issues, establish feedback cycles, monitor experience metrics, and communicate actionable insights that improve product and business outcomes.

Own and execute product features from strategy through delivery. Prioritize roadmap, run competitive analysis and market research, gather customer feedback, collaborate cross-functionally, and make tactical decisions to deliver value to users.