Teams at Microbac Laboratories, Inc.

Owns corporate customer success strategy by identifying customer experience gaps, improving processes, supporting frontline teams, driving loyalty and revenue growth, communicating CX impact to executives, developing employee training, and standardizing use of LIMS, Client Connect, and Salesforce. Requires laboratory or related industry expertise, strong technical troubleshooting and communication skills, project leadership, and travel across the company network.

Oversees the operational and financial performance of multiple commercial laboratory facilities across the Mid-Atlantic. Responsibilities include profitability, budgeting, forecasting, staffing, client relationships, sample-processing operations, purchasing, safety, compliance, facility maintenance, quality standards, and strategic growth. Leads managers and employees, evaluates resources and technology, supports change initiatives, and ensures laboratories deliver efficient, technically sound testing and consulting services.

Serves as a primary client and laboratory liaison, receiving, processing, organizing, storing, and disposing of samples. Coordinates client projects, internal communications, laboratory activities, deadlines, and work assignments while troubleshooting issues and communicating technical information. Supports client satisfaction, prepares sample supplies, identifies service opportunities, and ensures accurate, timely, quality-controlled deliverables. The role requires strong organization, data entry, communication, project coordination, and familiarity with food or environmental testing and FDA/EPA requirements.