Teams at Micro Center

Serves as the primary HR business partner for 7–9 retail locations, advising store leaders on employee relations, investigations, performance management, policy interpretation, talent strategy, succession planning, engagement, retention, compliance, and leadership development. Analyzes workforce metrics, facilitates training, supports recruiting, and acts as a change advisor. The role is store-based with travel of up to 40% across the Midwest and Western United States.

Serves as the primary HR business partner for 7–9 retail locations, advising leaders on employee relations, investigations, performance management, talent development, succession planning, engagement, recruiting, retention, compliance, and organizational change. Analyzes workforce metrics, facilitates training, and provides hands-on store support through regular regional travel of up to 40%.

Diagnoses and documents Apple hardware and software issues, communicates with customers about repairs and estimates, and processes service transactions. Maintains Apple scheduling and AST systems, tracks inventory, supports merchandising and store operations, reports customer satisfaction metrics, and trains apprentice technicians toward Apple certifications. Requires technical certifications, customer service skills, Microsoft Office proficiency, physical stamina, and flexible availability.