Teams at Michigan Educational Credit Union

Provides member and employee support for online and mobile banking services, researches and resolves routine issues, escalates complex or security-sensitive problems, documents resolutions, supports employee training, participates in product testing and digital banking projects, and identifies service improvements. The role requires strong communication, troubleshooting, confidentiality, documentation, and collaboration across digital services, branches, call center, IT, operations, and vendors.

Support daily accounting operations and payment processing including posting, reconciliation, ACH/wire/check processing, exception handling, fraud review and investigations, regulatory compliance (Reg E, BSA, OFAC), member phone support, and use of core banking and fraud monitoring systems.