Teams at Michigan Broadband Services

Provides Level I technical support for residential and business internet, phone, and video services. Troubleshoots connectivity, equipment, Wi-Fi, voice, and service issues; documents resolutions; escalates complex problems; coordinates technician dispatches; communicates outages and next steps; and contributes to knowledge-base improvements. The role is on-site, may include evenings and weekends, and requires participation in an after-hours on-call rotation.

Build and lead Michigan Broadband’s revenue engine across enterprise, commercial, government, institutional, wholesale, and residential segments. Responsibilities include developing go-to-market, pricing, packaging, forecasting, compensation, and value-proposition strategies; building strategic customer relationships; hiring and leading enterprise account executives; overseeing the residential call center manager; and coordinating with executive leadership, engineering, construction, and marketing. The role requires significant broadband or telecom revenue leadership experience and hands-on team and systems building.

Develops community engagement programs, outreach strategies, partnerships, sponsorships, events, social media campaigns, and customer retention initiatives. Builds stakeholder relationships, gathers community feedback, supports brand awareness, provides product information, handles customer inquiries, and de-escalates complaints. The role includes public speaking, event coordination, volunteer recruitment, community representation, and occasional evening or weekend work.