Teams at Michaels Stores

Creates custom framing solutions, completes framing orders accurately and on time, and builds customer relationships through friendly service. Assists customers with shopping, maintains framed merchandise and assigned areas, replenishes inventory, supports unloading and stocking, operates the cash register, and assists with omnichannel processes. Follows company procedures, safety standards, shrink controls, and merchandising requirements. Requires standing, bending, lifting, ladder use, and working nights, weekends, and early mornings.

Leads and coaches the framing team, drives custom framing sales, manages production workload and inventory, and ensures high-quality customer solutions. Supports store operations, SOP compliance, safety, shrink control, staffing, onboarding, training, performance management, stocking, and omnichannel processes. Serves as Manager on Duty and maintains a respectful, customer-focused retail environment.

Leads store selling culture, sales performance, customer experience, and front-end operations. Coaches team members, manages store standards and policies, oversees POS, self-checkout, fulfillment, loyalty, protection plans, framing, balloons, and in-store programs. Provides Manager-on-Duty coverage, supports asset protection, maintains operational continuity, and develops employees. Requires frequent customer interaction, physical movement, lifting, and availability for nights, weekends, and early mornings.