Teams at Michaels Stores

Leads store sales and service operations, coaches team members, drives customer experience and sales KPIs, ensures policy and brand-standard compliance, oversees POS, fulfillment, loyalty, protection plans, framing, and in-store programs. Provides Manager-on-Duty coverage, supports asset protection and shrink reduction, and maintains operational continuity across assigned departments.

Create custom framing solutions, complete framing orders accurately and on time, assist customers with shopping, maintain merchandise and store standards, operate registers, support stocking and truck unloading, and follow safety, shrink, and company procedures in a retail frame shop.

Leads and coaches the framing team, drives custom framing sales, manages production workload and inventory, and ensures high-quality customer solutions. Supports store operations, SOP compliance, safety, shrink control, staffing, onboarding, training, performance management, stocking, and omnichannel processes. Serves as Manager on Duty and maintains a respectful, customer-focused retail environment.