Teams at Mia Labs

Own dealership customer relationships from onboarding through renewals, driving adoption, retention, and expansion revenue. Lead technical onboarding by configuring workflows, call routing, and CRM integrations; troubleshoot telephony and integration issues with engineering; interpret SQL, dashboards, and analytics; deliver training, documentation, and business reviews; support launches and pilots; and proactively resolve risks. The role requires strong communication, technical aptitude, dealership workflow expertise, and customer-facing confidence.

Own the full B2B SaaS sales cycle, from prospecting through negotiation and close, while meeting quotas and acquiring automotive dealership customers. Present AI solutions and ROI cases to executives, build pipeline through cold outreach, expand accounts through cross-selling and upselling, and collaborate with Client Success and Solutions Engineering. The role requires technical aptitude, complex deal experience, strong negotiation skills, and comfort working in an ambiguous early-stage startup.

As a Product AI Engineer, you will design scalable backend systems, contribute to frontend features, improve voice pipeline performance, and mentor team members.