Teams at Mia Labs

Own product requirements, roadmaps, prioritization, sprint processes, and cross-functional alignment for an AI communication platform serving automotive dealerships. Lead API and vendor integrations, AI/ML tooling adoption, user studies, pilots, launches, and customer-facing enablement. Use SQL and analytics to guide product decisions, collaborate with sales and customer success, and translate technical capabilities into business outcomes.

Own dealership customer relationships from onboarding through renewals, driving adoption, retention, and expansion revenue. Lead technical onboarding involving workflows, call routing, CRM integrations, and configuration; troubleshoot telephony and integration issues with engineering; analyze customer performance using SQL and analytics tools; deliver training and business reviews; support launches and pilots; and translate customer feedback into product improvements.

Responds to high-intent inbound dealership leads, conducts discovery with decision-makers, qualifies fit and timing, books qualified meetings for account executives, builds AI workflows for research and follow-up, tracks conversion performance, and maintains clean CRM records.