Teams at M&G

Lead design, implementation and optimisation of digital analytics using Adobe Analytics/CJA. Own tracking frameworks, event tagging, data layers and Adobe tag configuration. Provide advanced analysis, measurement frameworks, dashboards and campaign attribution. Partner with marketing and stakeholders to deliver insights, ensure data quality, governance, privacy compliance and continual improvement of analytics capabilities.

Provide 3rd-line identity operations and SSO onboarding into Entra ID, support identity controls (MFA, Conditional Access), troubleshoot incidents, perform routine service tasks, maintain documentation, use ServiceNow for requests/incidents/changes, and suggest continuous improvements to identity stability and governance.

Lead and perform control testing across Third Party Risk Management, Operational Resilience, Data & Privacy; support development and improvement of control frameworks; track and validate issue closure; support remediation and reporting to senior stakeholders; oversee third-party resources and build stakeholder relationships to capture risk metrics and enhance IT risk landscape efficiency.