MetTel Benefits Overview

Lead POD-based service delivery for enterprise telecom clients, owning SLA/KPI performance, cross-functional alignment, escalation management, reporting, and continuous process improvement. Act as client-facing executive, deliver executive summaries, drive incident response and corrective actions, and implement operational governance to meet SLOs and contractual SLAs.

The Litigation Associate Attorney will support telecommunications litigation, manage cases from inception to resolution, handle court appearances, and oversee discovery processes.

Lead the strategy, administration, and compliance of employee benefits programs, ensuring competitiveness and regulatory compliance for health, retirement, and leave management.