Teams at MetroSys

Maintain and modernize enterprise IT infrastructure across networking, servers, virtualization, cloud (AWS), and security. Troubleshoot and optimize Arista networks and Palo Alto firewalls, administer Linux systems, support virtualization and migrations, implement security/patch management, participate in projects and on-call maintenance, and produce technical documentation.

Provide Tier 1 and Tier 2 end-user support for Microsoft 365, Windows 10/11, hardware, printers, and basic networking. Manage account administration, device provisioning, onboarding/offboarding, asset inventory, ticket documentation, and escalate complex infrastructure or server issues to senior teams while delivering strong customer service.

Provide on-demand, onsite network engineering support across a multi-building Cisco campus: troubleshoot switching, routing, and wireless; perform VLAN and firmware changes; assist with refreshes, expansions, outages, and documentation; collaborate with IT teams and vendors.