Teams at Metro Infectious Disease Consultants

Provide Tier 2 technical support and serve as escalation for Tier 1: troubleshoot hardware, software, networking, user accounts, Windows 11, Microsoft 365, VPN, and printers; perform onboarding/terminations and user training; use RMM for patching, security hardening, and deployments; support multi-site office setups and ISP provisioning; monitor refrigeration temperatures; comply with HIPAA and PCI; participate in incident response and on-call rotation.

The Clinical Research Assistant will provide support for clinical trials, analyze data, ensure protocol compliance, and assist in laboratory tasks and communications with staff.