Teams at Metergy Solutions

Provides inbound and outbound customer support for utility billing inquiries, payment arrangements, delinquent accounts, disconnections, and reconnections. Researches billing complaints, resolves customer issues, records interactions, processes forms and emails, escalates accounts, and prepares outstanding-balance reports. Requires call centre or direct customer service experience, Spanish communication skills, strong organization, conflict-management ability, and proficiency with Word, Excel, and multiple systems.

Processes invoices and resident utility bills, sets up billing accounts, manages fees and credits, resolves discrepancies and exceptions, and supports billing process improvements. The role also handles client escalations, tests billing changes and controls, trains internal teams, and ensures accurate, timely billing operations. New graduates are welcome, with basic SQL and advanced Excel skills required.

Executive co-lead responsible for US P&L and growth, leading ~75 people. Drive integration, technology revitalization (Palantir Foundry), client relationships, service and operations, talent development, and business development across Philadelphia and US markets.