Teams at Metergy Solutions

Plan, execute, and finalize operations projects involving submetering maintenance and service. Review tickets, prepare contractor instructions, troubleshoot meter deficiencies, analyze electrical and mechanical systems, coordinate resources and materials, update documentation, communicate with internal and external teams, and develop mitigation plans. The role requires customer service, problem-solving, technical analysis, continuous improvement, GTA property travel, and split office and field work.

Owns the Business Intelligence and Revenue Assurance programs, including data extraction, modeling, operational dashboards, reporting, rate and volume analysis, and gross-margin integrity. Analyzes large datasets to identify trends, anomalies, revenue leakage, cost opportunities, and performance improvements. Partners with stakeholders to implement controls, policies, regulatory changes, process improvements, and organizational projects across billing and operational functions.

Supports building owners and property managers by screening and resolving client inquiries, coordinating documentation and escalations, analyzing billing and utility data, maintaining client records, supporting outreach and training programs, preparing reports, and collaborating with internal and external stakeholders. The role emphasizes client relationships, accurate communication, process improvement, and timely issue resolution, with opportunities to progress into client success management.