Teams at Meta Care, Inc.

Provides first-line IT support for Windows, Microsoft 365, user accounts, MFA, connectivity, peripherals, and business applications. Coordinates employee onboarding and offboarding, equipment inventory, access administration, telecommunications setup, and ticket documentation. Supports podcasts, webinars, video recordings, basic editing, and content uploads. Escalates complex infrastructure, security, server, networking, and telephony issues while maintaining accurate technology records and following documented procedures.

Supports members with healthcare and benefits navigation, care coordination, appointment scheduling, provider and community resource referrals, wellness education, and post-hospitalization follow-up. Builds trusted member relationships, advocates for access to care, documents interactions, protects confidential health information, collaborates with interdisciplinary teams, and supports outreach initiatives. Local travel may be required.