Teams at Merz Aesthetics

Leads product surveillance and complaint handling for medical device and pharmaceutical products. Manages staff, reviews and closes complaints, evaluates adverse events, submits MDRs and vigilance reports, analyzes post-market data, supports audits and CAPA investigations, maintains quality documentation, delivers training, and drives process improvements while ensuring compliance with ISO 13485, FDA regulations, GMPs, and global requirements.

Handles post-market medical device complaints, including intake, documentation, troubleshooting, follow-up, investigations, product returns, record reviews, and closure. Assesses whether Medical Device Reports or vigilance reports are required, supports audits and process improvements, and maintains customer and stakeholder communication while ensuring compliance with applicable quality systems and regulations.

Leads the Document Control department and team, overseeing creation, revision, approval, release, and maintenance of quality system documents. Ensures compliance with global regulations and standards, supports training and audit activities, provides Quality Assurance and Quality Management support, and drives continuous improvement initiatives. The role also manages priorities, maintains training records, supports CAPA and NCR processes, and coordinates internal, external, and vendor audits.