Meriplex Communications
Meriplex Communications Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers accidental death & dismemberment insurance
Offers disability insurance
Offers supplemental life insurance
Offers dental insurance
Offers health insurance
Offers Health Savings Account (HSA)
Offers Flexible Spending Account (FSA)
Offers vision insurance
Provides family medical leave
Offers generous parental leave
Offers performance bonuses
Work-Life Balance + Wellbeing
Offers company-sponsored outings
Offers an Employee Assistance Program (EAP)
Offers generous PTO
Provides paid sick days
Provides paid holidays
Provides bereavement leave
Career Growth + Development
Provides customized development tracks
Job training & conferences
Company Culture
Provides free snacks and drinks
Offers legal assistance
Recently posted jobs
Information Technology
Provides Level 1 technical assistance through a 24/7 Technical Assistance Center. Resolves workstation, application, operating system, network, VPN, email, printing, connectivity, and basic virtual server issues. Administers user accounts and distribution groups in Active Directory, performs password resets and incident-response reboots, and uses Azure, RMM tools, ticketing systems, and documented SOPs. Delivers professional customer service, documents work accurately, and follows ITIL-informed support and triage procedures.
Information Technology
Monitors and triages security alerts, investigates potential threats, and initiates incident response procedures. Supports MDR services and security applications, troubleshoots appliances, handles customer requests, documents incidents, and escalates complex events to Tier 2 analysts. Maintains accurate records and shift reports while contributing to compliance traceability and team knowledge transfer.
Information Technology
Provides Level 1 and Tier 1.5 technical support in an MSP environment. Troubleshoots desktop, operating system, email, printing, connectivity, Microsoft 365, Azure, and account issues; manages Active Directory users and groups; performs basic network and virtual server triage; documents tickets; follows SOPs; and escalates complex issues appropriately while delivering positive customer service.
