Teams at Merck

Provides Tier 2 and 3 technical support for regulated and non-regulated laboratory IT systems, including instruments, control PCs, and scientific applications. Resolves complex incidents, performs root cause analysis, implements corrective actions, supports validation and compliance, and drives problem management and continuous improvement. Collaborates with scientists, quality teams, vendors, service management, and global IT while maintaining SOPs, work instructions, and knowledge articles.

Oversee U.S. payroll support, employee inquiry resolution, ADP and ServiceNow processes, and global payroll supplier performance. Establish vendor standards, SLAs, reporting frameworks, and process improvements while leveraging automation, AI, analytics, and workflow tools. Lead support teams, manage strategic vendor relationships, drive provider consolidation, resolve performance issues, and collaborate with regional stakeholders to improve payroll service quality, compliance, efficiency, and employee experience.

Lead Finance Business Management processes and SAP FI/CO configuration, governance, delivery, and enhancements. Serve as the SAP FI/CO subject matter expert, guide a global team, translate business requirements into ERP solutions, oversee change control, monitor cross-functional integrations, and ensure compliance and system stability. The role requires 10% domestic and international travel.