Teams at Merck Sharp & Dohme Federal Credit Union

Leads the credit union’s enterprise risk management program, including risk assessments, dashboards, reporting, remediation tracking, compliance and fraud risk oversight, vendor risk support, policy maintenance, and risk training. Partners with senior leaders and cross-functional teams to monitor controls, address audit and regulatory findings, escalate emerging risks, and strengthen risk-aware practices. Supervises staff and leads risk projects as applicable.

Supports day-to-day Creatio CRM operations through user support, requirements gathering, configuration requests, documentation, testing, reporting, training, and enhancement intake. The role coordinates business stakeholders, IT, vendors, and project leadership; maintains process documentation, test cases, dashboards, and job aids; assists with UAT, defect tracking, data integrity, system changes, and audit support. Regular on-site attendance in Chalfont, Pennsylvania is required.