Merchants Metals Benefits Overview

Manages assigned customer relationships, identifies and qualifies prospects, closes sales, quotes projects, recommends products, and provides responsive service. Ensures orders are entered, picked, loaded, and delivered accurately and promptly. The role requires inside sales or customer service experience, CRM or ERP familiarity, and knowledge of construction, building materials, or fencing products.

Operates and leads day-to-day GAW line execution, replenishes materials, manages kettle and process chemical levels, maintains line alignment and housekeeping, performs forklift and crane inspections, covers team positions, identifies quality issues, and operates equipment including the lime feeder and bag house.

Processes and verifies customer orders, coordinates shipping with carriers and customers, resolves order and delivery issues, manages customer inquiries and complaints, updates records, prepares quotes, qualifies leads, and identifies service improvements. The role supports industrial fencing customers while coordinating with sales, logistics, production, and branch teams.