Teams at Member Driven Technologies

Supports Product Management and Strategic Partnerships by maintaining product and partner information, documentation, pricing references, lifecycle data, enablement materials, and partner records. Responds to internal product inquiries, coordinates launch readiness and training materials, analyzes client feedback, supports partner onboarding and events, and ensures accurate cross-department communication. The role is primarily focused on product and training operations, with some partnership support.

Coordinates upgrades, patches, releases, maintenance, and support for financial institution platforms, especially Symitar. Manages schedules, tickets, testing, documentation, client communications, vendor coordination, and release events. Serves as a platform subject matter expert and escalation point, supports troubleshooting and daily maintenance, identifies process improvements, mentors team members, manages client quotes, and coordinates cross-functional work. The role also provides Level III on-call support and occasional overnight travel for training and conferences.

Supports client solution delivery by coordinating requirements, workflows, timelines, testing, implementation, documentation, and stakeholder communication. Collaborates with advisors, engineering, platform, and internal teams to track progress, identify risks, coordinate User Acceptance Testing, resolve issues, and maintain positive client relationships. Provides solution guidance, researches options, documents defects and outcomes, and keeps leadership informed of delivery status and client concerns.