Teams at Member Driven Technologies

Manage and grow client relationships by proactively guiding adoption of services, monitoring satisfaction, coordinating internal teams, driving retention and expansion, delivering proposals/renewals, and escalating/resolving client issues. Advocate client needs and document best practices to support measurable outcomes.

Provide Tier I and selected Tier II technical support for employees and credit-union clients across endpoints, identity, SaaS, network services, and peripherals. Administer endpoints, Active Directory, security services, inventory, and documentation. Troubleshoot hardware, connectivity, and LAN/WAN issues; create runbooks; support on-call rotations and occasional travel.

Provide Tier I and selected Tier II support for endpoints, identity, SaaS, network services, and peripherals; administer Active Directory and security controls; perform device provisioning, inventory, and lifecycle management; troubleshoot LAN/WAN and user issues; maintain runbooks, knowledge articles, and documentation; support on-site incidents and participate in on-call rotations and occasional travel.