Teams at Mega Group International S.A.

Acts as the bridge between business stakeholders and development teams by gathering requirements, writing user stories and functional specifications, defining acceptance criteria, prioritizing the backlog, supporting agile ceremonies, analyzing process impacts, contributing to QA validation, and collaborating with UX/UI designers. The role also monitors specification and test quality while ensuring delivered solutions meet business objectives.

Own and optimize Mega's Zendesk AI ecosystem to automate customer interactions. Design conversation flows and escalation paths, maintain the AI knowledge base, analyze interactions for friction and business impact, run experiments, and collaborate cross-functionally to improve AI resolution rate and AI CSAT.

Lead brand strategy and execute 360° ATL/BTL brand and commercial campaigns across digital and offline channels. Manage production of creative assets, coordinate agencies and stakeholders, track KPIs and campaign performance, analyze market insights, and support product launches, events, sponsorships and brand activations to maximize impact and ROI.