Teams at MedRisk

Designs, deploys, secures, automates, and operates enterprise Azure and AWS infrastructure. Responsibilities include cloud networking, hybrid connectivity, identity and access management, landing zones, governance, Infrastructure as Code, monitoring, incident support, security, data platform infrastructure, disaster recovery, documentation, and cloud cost optimization.

Administer and troubleshoot F5 BIG-IP/LTM, Imperva WAF, Windows Server, and VMware vSphere environments. Diagnose end-to-end application delivery issues across DNS, firewalls, WAF, load balancers, servers, and backend services. Support incidents, root-cause analysis, patching, vulnerability remediation, disaster recovery, failover testing, monitoring, capacity management, documentation, and infrastructure changes while collaborating across technical teams and participating in on-call support.

Handle calls from injured employees, document losses, follow claim procedures, determine when nurse triage is needed, and support claims through completion. Provide accurate Spanish-English translation, warm transfers, and issue resolution while maintaining professionalism. The role requires strong English proficiency, bilingual real-time translation skills, written communication, computer proficiency, and schedule availability in a fast-paced customer service environment.