Teams at MedMe Health (YC W21)

Lead complex enterprise SaaS implementations from post-sale planning through go-live, adoption, phased expansion, and account handoff. Coordinate customer and internal cross-functional teams across operations, clinical services, marketing, training, IT, Product, Engineering, and Support. Manage scope, milestones, risks, change requests, governance, and escalations. Build MedMe’s implementation playbook, delivery toolkit, service tiers, and repeatable processes for larger pharmacy rollouts.

Serve as MedMe's first in-house counsel for Canadian and US operations. Lead commercial contract review and negotiation, corporate governance, cross-border legal matters, privacy and AI risk, employment law support, and healthcare-related compliance. Build scalable legal playbooks, templates, and triage processes while coordinating with outside counsel when needed. Partner with business and People & Culture teams to translate legal risks into practical guidance.

Own post-signature relationships for US enterprise SaaS accounts, driving pilot-to-expansion conversion and renewals. Lead integration-scoping discussions with technical and clinical stakeholders, quantify ROI for economic buyers, and coordinate with Product and Engineering on rollout requirements. Build a scalable account-management and expansion playbook while transitioning day-to-day ownership from company founders.