Teams at Medical Informatics Engineering

Owns post-go-live client success for assigned enterprise accounts by driving adoption, monitoring health and sentiment, managing escalations, delivering business reviews, and identifying expansion signals. The role partners with Support, Deployment, PMO, and Account Management while providing renewal health input without owning contracts, quotas, negotiations, or routine ticket resolution.

Leads and scales enterprise account management, driving retention, expansion sales, renewals, executive relationships, forecasting, and client satisfaction. Manages Account Managers, establishes performance KPIs, oversees complex negotiations, identifies cross-sell opportunities, and partners with Sales, Product, Support, Finance, and Client Success teams. The role also improves CRM processes, account health tracking, and operational scalability across complex healthcare enterprise accounts.

Manages Enterprise Health software deployments from pre-sale through go-live. Responsibilities include stakeholder alignment, project governance, scheduling, scope and change control, documentation, progress tracking, budget and timeline management, issue resolution, project closure, and process improvement. The role requires coordinating internal and external stakeholders, translating customer requirements into project specifications, supporting pre-sales activities, and traveling up to 20%.