Teams at MedHealth

Manage onboarding, training, support, engagement, retention, reporting, and business reviews for the Positivum digital health platform. Coordinate customer feedback, product priorities, testing, releases, and backlog management with developers. Identify growth opportunities, support demonstrations and proposals, manage operational risks, maintain service quality, and ensure privacy and information security compliance.

Leads Customer Service, Administration, and Reception teams, overseeing performance, workforce planning, rostering, resource allocation, reporting, escalations, and service delivery. The role drives process improvements, technology adoption, operational efficiency, and a positive team culture while collaborating with stakeholders to achieve business goals.

Manage and grow client accounts through relationship building, contract management, renewals, retention, complaint resolution, stakeholder liaison, and business development. The role includes developing customer pipelines, preparing growth strategies, ensuring service delivery meets contractual requirements, and pursuing national business opportunities. Occasional travel to regional areas is required.