Teams at Medela

Support capital equipment billing and account management by processing billing transactions, maintaining ERP contract and serial records, coordinating equipment logistics (shipments, returns, RMAs), investigating discrepancies, assisting service/repair processes, and responding to customer inquiries while documenting account activity.

Lead global social, influencer, PR, and partnership strategy for the consumer business. Monitor trends, build editorial calendars, manage agencies, develop integrated campaigns, measure performance, and partner with cross-functional teams to drive awareness, engagement, and demand.

Lead usability engineering and UX activities for medical devices: plan and run IEC/FDA-aligned usability and design validation studies, analyze results, create wireframes and interactive prototypes, translate research into design recommendations, and collaborate cross-functionally to ensure user requirements are met throughout product development.