Teams at Mechanicsville Honda

Handle high-volume inbound/outbound calls and emails to identify customer automotive service needs, schedule appointments with service advisors, document all contacts in the customer management system, follow dealership scripts and processes, manage internet leads, and provide professional customer service.

Sell vehicles and maximize profit while ensuring high customer satisfaction. Prospect and follow up with customers, maintain product and competitor knowledge, use effective closing techniques, follow dealership processes, participate in training, and provide professional, punctual, customer-focused service.