Mears Group Benefits Overview

Produce regular and ad hoc performance reports, analyse operational data to identify trends and insights, support client reporting, liaise between operations and IT to translate requirements into reporting solutions, assist continuous improvement and resolve reporting issues alongside service desk and development teams.

Schedule and book high volumes of responsive repair requests, manage operatives' diaries for a geographic area, respond to emergency/urgent repairs within service levels, liaise with operatives and supervisors, support colleagues with queries, and deliver professional, customer-focused service.

Supervise and control responsive repairs and maintenance processes, monitor expenditure and contractor performance, lead operational delivery, and coordinate with central repairs team, internal stakeholders, and contractors to ensure efficient housing maintenance services.