Mears Group Benefits Overview

Plans and programs roofing and scaffolding works, schedules repair jobs, issues work to subcontractors, and monitors appointments and overdue tasks. Communicates with residents, operatives, supervisors, and subcontractors; manages enquiries, complaints, correspondence, and notification letters. Maintains accurate records, spreadsheets, and system updates while providing administrative support and helping ensure compliance and smooth project delivery.

Provides front-line support to social housing customers and tenants during planned and capital maintenance works. Responsibilities include customer communication, appointment coordination, complaint and query resolution, engagement activities, progress updates, expectation management, feedback collection, and community projects. The role requires coordinating operational tasks, maintaining accurate documentation, and supporting projects from initiation through completion while meeting service standards and KPIs.

Provides administrative support for voids, repairs, and planned works services. Responsibilities include processing operative timesheets, maintaining records and databases, updating work orders, filing documentation, responding to queries, supporting supervisors, coordinating information, assisting with orders and invoices, and preparing operational reports. The role requires strong organisation, attention to detail, communication skills, and proficiency with Microsoft Office.