Teams at MealSuite

Lead MealSuite's integrations practice end-to-end: manage and grow an integrations team, own GTM strategy and partner relationships, bridge Engineering and Revenue, define governance and documentation standards, oversee EMR/third-party integration delivery, and implement monitoring and AI-enabled tooling to ensure integration health, security, and scalable operations.

Lead CX-wide programs to drive AI adoption, operational excellence, and cross-functional alignment. Own AI roadmap and pilot/scale AI tools, partner with Product/Engineering/Data, run CX operating rhythms, manage tooling strategy, and deliver metrics and scorecards to improve CX outcomes across Support, Implementation, CX Ops, Integrations, and CSM.

Lead QA efforts to shift from manual-heavy testing to automation-first practices: execute manual and automated tests, build and maintain Playwright-based suites, define test strategy and CI/CD integration, collaborate with engineering/product, mentor teammates, and embed quality across the development lifecycle.