Teams at MealSuite

Lead delivery for a distributed Canada–Vietnam engineering team, managing sprint cadence, capacity planning, delivery metrics, tooling, readiness and quality gates, cross-timezone async cadence, blocker ownership, conflict resolution between Product and Engineering, and quarterly planning to ensure reliable sprint outcomes.

Establish and lead MealSuite's CX presence in Australia, managing the full customer lifecycle: support, implementations, onboarding, adoption, retention, and stakeholder relationships. Adapt global playbooks, partner with product and engineering, document processes, and help build the local CX team while advocating for market-specific needs.

Own and scale product operations by diagnosing process gaps and driving end-to-end adoption. Standardize intake, execution, release workflows; align Product, Engineering, Sales, and CX; build metrics and reporting; and leverage AI to automate product workflows and improve product health visibility.