Teams at McWane, Inc.

Oversee accounting operations, financial planning, forecasting, close activities, internal controls, audits, treasury support, and financial analysis. The role partners with cross-functional teams in a manufacturing environment, supports ERP and reporting improvements, monitors operational KPIs and working capital, and contributes to process improvement, compliance, staff development, and recruiting.

Handles high-volume customer inquiries, orders, returns, credit requests, complaints, and CRM records through phone, email, and chat. Uses consultative selling to understand customer needs, recommend solutions, and identify upselling or cross-selling opportunities. Collaborates with internal teams to resolve issues, maintains product knowledge, and delivers timely, empathetic customer support. The role requires mechanical or industrial industry experience and familiarity with CRM systems, with Microsoft Dynamics 365 ERP experience preferred.

Designs and develops fire suppression products from concept through production. Manages cross-functional product development projects, conducts market research, creates CAD prototypes, coordinates regulatory approvals, performs hands-on fire testing and validation, supports continuous improvement, and prepares technical documentation. Requires collaboration, project management, attention to detail, and approximately 10% travel. Work occurs in an office and fire testing facility with occasional exposure to hazardous materials and environmental extremes.