Teams at McNaughton-McKay Electric Company

Manage ARR targets and subscription renewals across a portfolio, drive onboarding, adoption, expansion, and on-time renewals. Use customer data and QBRs to demonstrate value, coordinate with Sales/Engineering/SaaS and vendors, provide single-point-of-contact support, and meet retention and growth KPIs with ~25% travel.

Serve as primary customer contact for industrial electrical accounts: prepare quotes, manage orders, source non-stock items, support outside sales, track and expedite shipments, provide product/technical guidance, and identify upsell opportunities to support customer operations and vendor relationships.

Serve as primary internal contact for external customers and outside sales. Manage orders, pricing, deliveries, vendor sourcing for non-stock items, project orders, order tracking, and customer support. Coordinate with purchasing, operations, finance and sales to ensure timely billing, inventory, and on-time delivery while identifying upsell opportunities and resolving non-conformances.