Teams at McNaughton-McKay Electric Company

Drives the Services business strategy and revenue growth for consulting, recurring-revenue contracts, and automation services. Acts as liaison between The Reynolds Company and Rockwell Automation, leading sales engagement, marketing, customer needs analysis, account planning, service launches, demonstrations, proposals, and commercial delivery of multi-year contracts. Supports sales teams across multiple locations and serves as the Services domain expert.

Manages customer orders, pricing, delivery terms, product selection, and order changes while coordinating with sales, purchasing, finance, operations, and suppliers. Provides product and technical support, tracks shipments and quotes, resolves customer issues, supports large customer projects, and identifies upselling opportunities. Maintains customer satisfaction by ensuring product availability, accurate billing, timely delivery, and effective communication across internal and external stakeholders.

Supports business systems, applications, computers, infrastructure, and user requirements. Responsibilities include gathering requirements, documenting system logic and procedures, implementing tools, training users, troubleshooting issues, testing changes, maintaining systems, supporting backups and code movement, and resolving root causes through research and analysis. Requires a bachelor's degree, three to five years of related experience, knowledge of Microsoft products and database concepts, and experience with Infor SX.enterprise.